Sterling Order Management

Order management involves the tracking of orders from inception to fulfillment and managing the people, processes and data connected to the order as it moves through its lifecycle.

Modernize with intelligent order fulfillment

Meet complex order management challenges and high customer expectations. IBM Order Management software lets you orchestrate your entire fulfillment network, with powerful core capabilities and next-level options.

Combine multi-channel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfillment.

Customize Monitoring and Alerts

You can easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.

Take real-time, immediate action on capacity

For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules-all without an IT ticket.

Deliver the complete order promise with an intelligent fulfillment platform

View accurate, real-time global inventory from all channels.

Order, fulfill and return from anywhere, to anywhere

Allocate inventory and resources from any internal or external source, with order promising and scheduling rules tailored to your business

Coordinate order orchestration across your extended supply network

 Reverse logistics

 Efficiently manage returns and repair processes

 Link return/repair requests to original sales orders, to enable repair lifecycle tracking

 Use flexible business rules tot rack reverse inventory back to the right location, including partner locations.